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HBO is engaged on a repair for “cannot play title” errors that some customers have been encountering within the HBO Max app for Apple TV, in line with The Verge.
The problem, which has been extensively reported by customers, seems to happen on all generations of Apple TV 4K operating tvOS 16.1 and the most recent HBO Max app model 52.50.1, launched November 16.
Whereas some customers have discovered the issue to be intermittent, others are unable to stream content material in any respect with out encountering the playback errors, though some have discovered workarounds that embody drive quitting the app, logging out of the app, reinstalling it, or restarting their Apple TV.
HBO’s SVP of communications Chris Willard instructed The Verge that they’re conscious of the problems and dealing on a repair that shall be included in an upcoming replace to the app.
Till then, two non permanent troubleshooting ideas prompt by HBO Max buyer assist embody turning off HDR assist (in Settings -> Video and Audio, change the Format to SDR, and disable Match Content material, Match Dynamic Vary, and Match Body Fee choices) and altering the decision from 4K to 1080p or 720p.
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